PRODUCTION TIME
ORDER PROCESSING TIME IS 7-10 BUSINESS DAYS FROM PROOF APPROVAL. Sometimes it will be less, sometimes it will be more. Please let us know if your order is for an Event or needed for a specific day. There is a tremendous amount of details that go into each order. Please Respect the process in order to give you the highest quality of satisfaction.
RUSH ORDER POLICY
A ORDER IS CONSIDER A RUSH WHEN IT IS NEEDED IN LESS THEN 5 BUSINESS DAYS
For orders needed in 5 business days or less a 20% surcharge will be added to the order (minimum 100.00)
The order must be paid in full before it goes to Production.
We assume no responsibility for any Art, Colors or ordering discrepancies on RUSH
orders.
ARTWORK
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork that is supplied. We will not be responsible for poor quality printing due to poor artwork. Please see our file prep page for more details. We are not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval | Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. We will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mock-up could result in production delays.
INK COLORS
Please click here see our stock ink color list
Specific Measurements When Printing
Even though our printers have over 40 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and we will not reprint or refund these shirts.
Shipping
Body Toppers cannot be responsible for any shipping delays caused by the shipping company.